Delete Your Account from the App
This page is a translation for convenience; if anything differs, the Arabic version prevails.
- Open the City Offers app and sign in with your number.
- Tap the gear at the top of the "Profile" page to open Settings.
- Choose "Account Settings", then "Delete Account" in the "Danger Zone".
- If your Wallet holds a cash balance or a prize you haven't collected, type "I waive" to confirm.
Your account stays in the deletion grace period for 30 days, during which you can restore it as it was from the app. After the grace period it is deleted permanently.
Can't Access the App?
Write to us at privacy@city-offers.com (or on the support WhatsApp [Contact number] from your registered number) with the subject "Account deletion request", and include your mobile number and username. We will verify that the account is yours, then delete it and confirm this to you within 30 days.
This page is for the City Offers app provided by [Entity name].
What Gets Deleted?
- Your account data, profile, and photo, and your username and code.
- Coins, Items, Coupons, prizes, Badges, and level.
- The history of Boxes you opened and their locations.
- Friends, requests, follows, preferences, notifications, and support tickets.
- The sign-in account linked to your number.
What Do We Keep, and Why?
- Financial records, in an archive without your identity, for accounting.
- Security logs, reports, and moderation decisions, for as long as they are needed to prevent fraud, resolve complaints, and comply with the law.
- Messages you sent to others remain in their chats and in public Rooms under the name "Deleted account", without your name or photo — and you may ask us to delete them entirely by writing to us.
Full details are in the Privacy Policy.