Version 1 · effective from [Effective date] · last updated [Last updated date]
Welcome
This is a translation for convenience. The Arabic version is the authoritative text and prevails in case of any difference.
These Terms and Conditions are the agreement between you and us when you use the City Offers app. We have written them in language that is as simple as possible, so please read them in full before you accept them.
The short version: The app is for people aged 18 or older. Opening Boxes is always free, and no purchase of any kind is required to win a prize. Shop offers are the responsibility of the shops that make them. Coins are an in-game currency and cannot be exchanged for money. Respect others in chats, and watch where you are going while you play.
By tapping "Agree and Continue" in the app, you accept these Terms and the Privacy Policy, which forms part of them.
If you do not accept them, do not use the app. You may sign out at any time.
We record your acceptance together with the version number of these Terms and the time you accepted them.
Definitions
"The App" or "the Platform": the City Offers app for players, its services, and its website.
"We" or "us": [Entity name], the entity that operates the App (its details are in About Us).
"You" or "the Player": anyone who uses the App through a personal account.
"Merchant": a business registered on the Platform that publishes its offers in Boxes on the map.
"Box": a virtual object on the city map that is opened by getting close to it, and that may contain a Coupon, Coins, XP, or a prize.
"Coupon": an offer from a Merchant (a discount, a purchase voucher, or a free sample) that is redeemed at the Merchant's shop within its validity period.
"Coins": a virtual in-game currency that can be spent only in the App's Store.
"Items": virtual goods that are bought with Coins or earned, such as the Radar and the Treasure Key.
"Event": an activity at a specific place and time, published by the Platform or an organizing body, with its own Boxes and prizes.
National Address: [National Address], Kingdom of Saudi Arabia
Email: support@city-offers.com
Phone or WhatsApp: [Contact number]
Contact inside the App: Settings → Help Center → "Open a Ticket".
Who May Use the App
The App is for people aged 18 or older who have full legal capacity to enter into a contract. We ask you to confirm this and to provide your date of birth when you register, and we do not accept a date of birth showing an age under 18.
If we find that an account holder is under 18, we will close the account and delete its data in accordance with the Privacy Policy.
One account per person, linked to a Saudi mobile number that belongs to you and is verified by a code sent to you. Do not create multiple accounts, and do not use someone else's number.
Your information must be accurate (your date of birth and gender are used to show you offers aimed at your group).
You are responsible for protecting your phone and your account. Your account works on one active device at a time: signing in on a new device signs out the previous one.
You may not sell, rent, or transfer your account to anyone else.
What the App Provides
City Offers is a game in your city: you walk to Boxes on the map and open them with your phone's camera, and you receive Coupons from shops near you, Coins, and XP that raises your level and Rank. It also includes Quests and Badges, Events, friends, chats and public Rooms, a Store for virtual Items, and "Map Dominance". We may add features or discontinue some of them.
We are an intermediary platform: we display Merchants' offers and connect you to them. The Merchant alone is the seller, and the Merchant is responsible for its offer, the accuracy of its description, the quality of its goods or services, accepting valid Coupons, and any licenses its offer requires.
We do not guarantee that Boxes or offers will be available at any particular place or time; this depends on Merchants' campaigns and the Platform's Events.
The figures stated in the App and in the User Guide (distances, durations, and rewards) are the current values. We may change them to improve the game; any change applies to what comes after it, not to what you have already received.
Boxes and Play
Opening Boxes is always free. You need to come within opening distance of the Box, and your location must be real and accurate.
The contents of a Box are set by its owner (the Merchant or the Platform) before it is scattered, and prizes are distributed among Boxes at random. Nothing that is sold or bought reveals or changes this, and neither does the opening game.
Some Boxes are Rare or Legendary and appear only to players who have reached a certain Rank through effort (opening Boxes, redeeming Coupons, and being active). Ranks cannot be bought.
A Merchant may aim its offer at a specific group (by gender or age), in which case the Box does not appear to others.
After opening a Box from a given shop, you wait for a period before you can open another Box from the same shop, so that the offer reaches as many people as possible.
We refuse an opening in case of a fake location, a weak signal, or moving between two Boxes at a speed that is impossible on foot, and we log this to protect fair play.
Before opening there is a short game, just for fun. You may retry it as often as you like if you do not succeed, and it does not change what is in the Box.
Coupons and Merchant Offers
A Coupon is yours, for your personal use. It appears in "My Coupons" with its terms, expiry date, and the shop's location.
Redeeming at the shop: you show the Coupon code to the cashier, who scans or types it. A Coupon can be redeemed only once and cannot be exchanged for cash unless the Merchant states otherwise in its terms.
Validity is set by the Merchant, and we remind you before it expires. An expired Coupon cannot be redeemed and is not compensated.
The terms of the offer (minimum bill, excluded items, and branches) are written on the Coupon by the Merchant, who is bound by them.
Gifting a Coupon: you may gift a valid Coupon to a friend on your friends list, and it leaves your account permanently. A redeemed or expired Coupon cannot be gifted.
Coupons may not be sold or traded for money, inside or outside the App. If "City Market" is enabled, exchanges in it are Coupon-for-Coupon only, according to the rules displayed in it.
If a Merchant refuses a valid Coupon, open a ticket from the Coupon card ("Problem with this coupon?"), and we will contact the Merchant to resolve it.
If a shop stops operating on the Platform:
Temporary pause: your Coupon remains valid, and its validity is extended by the time it spent under the pause when the shop returns.
Shop closure at the Merchant's request: your Coupon remains valid until its expiry date, and the Merchant's account is not closed before the last valid Coupon held by players.
Suspension of the shop for violating the Platform's terms: its Coupons may be cancelled, and we will notify you. There is no automatic compensation in this case, but you may write to us and we will consider each case on its own merits.
We cancel a Coupon obtained through cheating, a fake location, or an exploit.
The Shop Directory and shop pages: a shop's details (its name, category, opening hours, phone number, and branches) are written by the Merchant, who is responsible for their accuracy. "Visit Shop" opens a website that we do not operate — any purchase from it, its terms, and its delivery are between you and the shop, and we are not a party to it.
Coins and Virtual Items
Coins are an in-game currency only: you earn them from Boxes, Quests, the Daily Login, and other activities, and you spend them in the App's Store.
Coins are not money: they cannot be cashed out, withdrawn, transferred to another player, or spent at Merchants, and they have no value outside the App.
Items (the Radar, the Treasure Key, and others) are a license for you to use them inside the App, not ownership. You may gift an unused Item to a friend, or throw it into a Room that allows this so that someone else can catch it; an Item that is gifted or caught cannot be recovered.
The contents, duration, and price of every Item are stated before you buy it, and no Item with random contents is sold.
Coin packs are bought with real money through the Apple App Store or Google Play and are subject to their terms, at prices that include tax, with the contents of each pack stated before purchase. Purchased Coins do not expire. Refunds are made through the app store's own procedures and in accordance with the laws in force in the Kingdom.
We may change the prices of Items or stop selling some of them; this does not affect what you bought before the change.
When your account is deleted, your Coins and Items are deleted permanently (see Account Deletion).
No Purchase Necessary to Win
No purchase is required to take part in, or to win, any prize in the App, and nothing that reveals the contents of Boxes or enters you into a draw for a prize is sold for real money.
The App is not a gambling, lottery, or betting platform, and it does not accept money in exchange for a chance at a prize.
The Radar is bought with Coins that you earn by playing, and it only extends the distance from which you can see Boxes: it does not reveal their contents or rarity, and it does not remove the requirement, which applies to all players, to come within 30 meters to open a Box, so whoever is closer opens first.
The Treasure Key skips the short opening game in regular Boxes only, to save time. It does not change what is in the Box, and you can always open the Box for free by playing the game.
Prizes are a free promotional gift from Merchants or the Platform. They are won by walking and playing, and they are distributed among Boxes at random before the Boxes are scattered.
Event Prizes and Balances
Event or Platform Boxes may contain cash or in-kind prizes. A cash prize is added to the "Earnings Balance" in your Wallet, and an in-kind prize is collected at an announced place using a collection code.
Verification before entitlement: prizes from Rare and Legendary Boxes remain "under verification" for a short period, and are cancelled if cheating in obtaining them is proven (a fake location, an impossible speed, or circumventing protections). The reason for any cancellation appears in your history.
Withdrawing your Earnings Balance: you withdraw it from the Wallet to a bank account in the Kingdom in your name, after your identity has been verified. The minimum withdrawal amount, the processing time, and any fees are stated on the withdrawal screen before you confirm. A waiting period may apply before your first withdrawal, along with daily limits and a review of large withdrawals before they are processed, to protect you and the Platform from fraud. We will not retroactively change the value of what you have become entitled to.
Every Event with prizes has official rules on its page inside the App: the organizing body, the license number from the competent authority, the duration, who is eligible to take part, the prizes and their number, how winners are determined, the time and place of delivery (within seven days of winning), and where winners are announced. The rules are published before the Event starts.
Participation is always free, and employees of the Platform and of the organizing body, and their relatives, are not eligible to win its prizes.
Apple and Google are not sponsors of any contest or Event in the App and are not involved with them in any way.
We may ask you for what is needed to verify your identity before handing over a large prize, in accordance with the law.
Events
An Event has a place, a time, and rounds. Its Boxes appear near it, and it has an "Event Room" for chatting that closes after the Event ends.
Reserving a seat at an Event (where applicable) is done on the organizing body's website and under its terms, and we are not a party to it.
An Event may be cancelled or changed due to circumstances beyond our control, in which case we will announce it in the App.
Chats, Rooms, and What You Post
You message your friends in private chats and take part in public Rooms that all players can see.
You are responsible for what you write or send. You grant us a non-exclusive license to display it inside the App to those you sent it to, in order to operate the service, and to share the text of Event Room messages, without names, with the organizing body to evaluate the Event.
We have an inappropriate-language filter that blocks such words from being sent, and we hide phone numbers and links in messages to protect you.
Reporting and blocking: long-press any message to report it, and block any player from their profile or from the chat, so they can no longer message you or find you by your code.
The moderation team reviews reports usually within 24 hours, and we may delete violating content and suspend the person who posted it.
The moderation team's tools do not allow your private chats to be read, except for a message that is reported, a copy of which is sent to them for review.
Prohibited Conduct
The following is prohibited in the App and may lead to content removal, account suspension, and, where necessary, reporting to the competent authorities:
Anything that offends religion, public order, public morals, or public decorum in the Kingdom.
Insults, defamation, bullying, harassment, threats, and blackmail.
Pornographic, violent, or extremist content, or content inciting hatred.
Promoting gambling, drugs, or any activity that violates the law.
Fraud, and impersonating another person, the Platform, or a Merchant.
Publishing another person's personal data (their number, address, or location) or their photos without their permission.
Photographing or recording people without their permission while using the camera, or sharing such material.
Advertising and unwanted messages (spam).
Cheating: fake locations, bots, multiple accounts, exploiting bugs, tampering with or reverse-engineering the App, or attacking our servers.
Infringing other people's intellectual property rights.
Your Safety Comes First
Do not play while driving. Play stops automatically at high speed, and do not confirm that you are a passenger unless you really are one.
Watch where you are going and your surroundings, and respect traffic signals and pedestrians.
Do not enter private property, government or military sites, or restricted areas, and do not climb or put yourself at risk for a Box. We do not place Boxes in these places, or in mosques, hospitals, or schools; if you find a Box in an unsuitable place, please report it to us.
Respect prayer times, public places, and people's privacy. Nearby Box alerts quiet down during prayer times.
You are responsible for your behavior while playing.
Location and Permissions
Playing requires your location while you are using the App, to show nearby Boxes and verify openings, and the camera to see Boxes in augmented reality.
"Nearby Boxes" alerts are optional and require the "Always" location permission, even when the App is closed. The game works fully without them.
Notifications are optional, and you can choose their types or turn them off from Settings → Notifications.
We give no reward in exchange for granting a permission, and we ask only for what the feature itself needs.
Account Suspension and Termination
We may suspend your account temporarily (for a day, a week, or a month) or permanently if you violate these Terms. You will see a message stating the reason, the duration of the suspension, and how to contact us.
During a suspension you cannot sign in, and your balance and Coupons remain in your account unless the suspension is due to cheating in obtaining them. However, a Coupon that expires during the suspension is not extended.
You may appeal the suspension by writing to us by the email or WhatsApp stated in the suspension message, and we will consider your appeal.
We do not cancel, as a penalty and without cause, what you obtained through legitimate effort.
Account Deletion
You may delete your account whenever you wish from Settings → Account Settings → Delete Account, or from the Account Deletion page on our website.
30-day grace period: the account remains suspended from use for 30 days, during which you can restore it as it was. After that it is permanently deleted and the username is released.
If your Wallet holds a cash balance or an uncollected prize, you will be asked to type the confirmation word "I waive" to acknowledge that you waive it by deleting your account. This is for your information and protection, and you may change your mind during the grace period.
Coins, Items, Coupons, Badges, and friends are deleted with the account and cannot be recovered.
The "Start Over" option on the grace-period screen immediately deletes your profile, Coupons, belongings, friends, and history, and starts a new account for you with the same number. We keep what we keep upon deletion (as set out in the Privacy Policy).
What we keep after deletion, and why, is explained in the Privacy Policy.
If your number is linked to a Merchant or moderation account, deletion is done through that account.
Intellectual Property
The App, its design, graphics, logos, code, and names are owned by us or licensed to us, and may not be copied or exploited without written permission.
Merchants' names and logos belong to their owners.
Neighborhood and area data comes from OpenStreetMap under the ODbL license, which is credited in "About the App".
If you send us a suggestion to improve the App, we may use it without compensation.
Limits of Our Liability
We do our best to keep the App running accurately and without interruption, but it depends on the internet, the location system, and users' devices, so we do not guarantee that it will be free of faults or that location will be accurate in every case.
We are not responsible for the quality of a Merchant's goods or services or its compliance with its offer; however, we receive your complaint and follow it up with the Merchant, and we may suspend a Merchant that violates our terms.
We are not responsible for harm resulting from your breach of these Terms or from putting yourself in danger while playing.
This clause does not limit your rights under the laws in force in the Kingdom, nor our liability for our own fault or negligence.
Service Availability and Updates
We may suspend the App temporarily for maintenance or updates, and we will display a message about it.
We may require you to update the App to a newer version for it to continue working.
If we decide to discontinue the service permanently, we will announce it a reasonable time in advance and explain what will happen to valid Coupons and balances.
Changes to These Terms
We may amend these Terms to improve the service or to comply with the law. We will notify you of any material change inside the App at least fifteen days before it takes effect, and explain what has changed in the What Has Changed section.
When a material change takes effect, we will ask you to accept the new version before you continue playing; you may decline and delete your account.
Language corrections and clarifications that do not change your rights do not require new acceptance.
Complaints and Contact
Contact us first: from Settings → Help Center → "Open a Ticket", from the Coupon card ("Problem with this coupon?"), or by email at support@city-offers.com.
We usually reply to your ticket within five working days, and we aim to resolve it as soon as possible. You can follow it up from "My Tickets".
If your complaint is not resolved, you may submit it to the Ministry of Commerce through the unified number 1900 or the Balagh Tijari (Commercial Report) app.
Matters concerning your personal data may be raised with the Saudi Data and Artificial Intelligence Authority (SDAIA), as described in the Privacy Policy.
Governing Law and Dispute Resolution
These Terms are governed by, and interpreted in accordance with, the laws in force in the Kingdom of Saudi Arabia.
We will first seek to resolve any dispute amicably within thirty days of your contacting us.
If an amicable resolution is not possible, the competent courts of the Kingdom of Saudi Arabia shall have jurisdiction to hear it.
General Provisions
The Arabic text is the authoritative text, and any translation is for convenience only.
If any clause of these Terms is held invalid, the remaining clauses remain in force.
Our delay in enforcing a right does not mean that we waive it.
We may transfer this agreement to an entity that succeeds us in operating the App, provided that your rights remain protected and that we notify you.