Merchant Terms and Conditions

Welcome

These Terms and Conditions are the agreement between your business and us when you use the City Offers app for Merchants to publish your offers in Boxes on the city map. We have written them in language that is as clear as possible, so please read them in full before you accept them.

This is a translation for convenience. The Arabic version is the authoritative text and prevails in case of any difference.

The short version: We are a platform that advertises your offers to players, and you are the seller, responsible for your offer, its licenses, and accepting every valid Coupon until the last day of its validity. You pay for a Campaign before it is published, at a price you see first, and any of its Boxes that are not opened come back to you as Box Credit. You do not see players' names or numbers. And you can close your account whenever you wish; it is closed permanently once the last Coupon you issued has expired.

By submitting your registration request, or by tapping "Agree and Continue" in the app, you accept these Terms and the Merchant Privacy Policy, which forms part of them.
If you are the Owner of the business or someone representing it, you accept them on its behalf, and you confirm that you have the authority to bind it to these Terms.
If you are a member of a Store's Team (a manager or a Staff member), these Terms bind you in what you do with the App, and they also bind the business that added you.
We record each user's acceptance together with the version number of these Terms and the time they accepted them.

Definitions

"The App" or "the Platform": the City Offers apps for Merchants and for players, their services, and their website.
"We" or "us": [Entity name], the entity that operates the Platform (its details are in About Us).
"Merchant," "the business," or "you": the commercial business registered on the Platform with a valid Commercial Registration (CR), and anyone acting in its name.
"Owner": the person who submitted the approved registration request, and who represents the business on the Platform.
"Team": the people the Owner adds to the Store's account: the General Manager, the Branch Manager, and Staff members (including Cashiers).
"Player": a user of the City Offers app for players.
"Campaign": an offer you publish in Boxes around your Branches for a set period. A "Quick Campaign" is a small Campaign near a single Branch.
"Box": a virtual object on the map that a player opens by getting close to it, and that may contain a Coupon from your offer.
"Coupon": a player's right to the prize you have set (a percentage discount, a voucher of a set value, or a sample), redeemed at your Branches within its validity period.
"Wallet": your business's balance in Saudi riyals on the Platform, from which you pay for Campaigns, packages, and Sponsorships.
"Box Credit": prepaid Boxes (bought as a package, or returned from a Campaign) that are used in your upcoming Campaigns instead of paying.
"Plus": an optional subscription that gives you additional figures and analytics on your Store's performance.
"Sponsorship": providing prizes from your Store in the Boxes of an Event organized by the Platform.

About Us

Name: [Entity name]
Commercial Registration number: [Commercial Registration number]
VAT number: [VAT number, if any]
National Address: [National Address], Kingdom of Saudi Arabia
Email: support@city-offers.com
Phone or WhatsApp: [Contact number]
Contact inside the App: Menu → Help Center → "Open a Ticket".

What We Provide to You

We are an intermediary advertising platform: we display your offers to players in Boxes near your Branches, issue their Coupons, verify them when they are redeemed, and give you their performance figures. You are the seller, and the relationship concerning your goods or services is between you and your customer; we are not a party to it.
We do not guarantee any number of Box openings, Coupon redemptions, or visitors; this depends on players, the locations of your Branches, and your offer.
Fair play for everyone: all Merchant Boxes are regular Boxes, and no Merchant can buy better visibility, priority, or rarity. Boxes are placed at random locations within the area you choose, and your prizes are distributed among them at random when they are scattered.
The figures stated in the App and in the Merchant Guide (prices, limits, and durations) are the current values. We may change them; any change applies to what comes after it, not to what you have already paid for.

Registration and Approval

The Platform is for commercial businesses that hold a valid Commercial Registration in the Kingdom of Saudi Arabia, and that have at least one Branch that receives customers.
The Owner applies with a request that includes: their name; the Store's name, its business category, and its cities; the CR number, its expiry date, and a copy of it; and the logo. The Owner may add the VAT number and its certificate, the municipal license, and an email address. The contact number is taken from the mobile number you registered with.
You confirm that everything you send is accurate and complete, that the documents belong to your business and are valid, and that you have the right to use the logo and the name.
We review the request usually within three working days, and we may approve it or reject it with a reason that we send you. You may amend your request and resubmit it.
One account per Store, and one Store per account. The account may not be sold, rented, or transferred.
Documents must always be valid: we alert you before your CR expires, and you renew it from "Documents" in the App. If your CR expires, publishing new Campaigns stops until we approve its renewal, while your current Campaigns continue and Coupons already issued are still redeemed.
The Store's name and logo cannot be changed directly, only through a change request that we review, and at least thirty days must pass between any two approved changes. Coupons issued before the change keep the old name.

Your Team and Your Responsibility for It

The Owner may add their Team using each member's mobile number, and set their role: General Manager (over all or some Branches), Branch Manager, or Staff member at a single Branch, and grant them specific permissions: redeeming Coupons, creating Campaigns, ending Campaigns, Quick Campaigns, managing Branches, and managing the Team.
You are responsible for everything your Team does in your Store's account as if you had done it yourself. Anyone you allow to create Campaigns or Quick Campaigns spends from the business's Wallet.
Financial matters and documents are for the Owner alone: the Wallet and its history, packages, Sponsorship, documents, requesting a change of name or logo, the Store's appearance in the Directory, and requesting account closure.
Suspend a member immediately if they stop working for you or lose their phone, from "Team" in the App, and they are signed out of the Store's account at once. A suspended member's name remains in the record of the Coupons they redeemed.
Team members must be 18 or older, and each member uses their own mobile number.
Do not share your sign-in code or an unlocked device with anyone outside your Team. You can lock the App with your fingerprint.
Neither you nor your Team may open your Store's Boxes or Campaigns with your own accounts in the player app, redeem a Coupon held in your own account, or open the Boxes of an Event your business sponsors. The prize is for your customers, not for your Store. We cancel anything obtained in breach of this.

Your Offers and Obligations

You alone are responsible for your offer: the accuracy of its description; the quality, prices, and safety of your goods or services; and honoring the offer throughout the Campaign and throughout the validity of every Coupon issued from it.
Write the offer and its terms clearly (minimum bill, excluded items, and whether it can be combined with another offer). What you write on the Coupon binds you toward the player.
The following are prohibited:
False or misleading offers, a "before discount" price that was not actually your price, and raising the price before the offer.
Fake scarcity or urgency ("Only three left" when this is not true).
Offers on anything prohibited by law or contrary to Sharia or public decorum in the Kingdom, including tobacco and tobacco products, and anything that requires a special license you have not obtained.
Requiring a purchase that you did not write in the Coupon's terms.
Any offer that enters the player into a draw, contest, or lottery in exchange for money.
With every Campaign you confirm that the offer is accurate and can be fulfilled and that you are responsible for its regulatory requirements. We keep the text of your confirmation, its time, and who made it.
We may reject any offer or stop any Campaign that violates these Terms or the law, or about which we receive a serious report, and we will tell you the reason.

Licensing of Discounts and Offers

The Anti-Commercial Fraud Law prohibits discounting product prices by any means without a license from the Ministry of Commerce. The obligation to obtain the commercial license your offer requires is yours, not the Platform's.
Before publishing any discount offer, you must check whether it requires a license, obtain the license if it does (from the Ministry of Commerce website), and comply with its type, duration, and conditions.
Enter the license number in the Campaign. The number is shown to the player on the Coupon, because the Ministry requires the license to be displayed wherever the discount is advertised.
We may make the license number a condition for publishing Campaigns whenever we see fit or the competent authorities request it, in which case no Campaign will be published without it, and we will notify you inside the App.
Your confirmation is not a substitute for a license. If the competent authorities ask for an offer to be stopped, or we learn that it lacks a required license, we will stop it without refunding what was paid for it.

Places and Safety

Boxes may not be scattered at government or military sites, airports, prisons, embassies, police stations, schools, places of worship, hospitals, power stations, or ports, or on highways and their buffer zones. The App blocks this automatically and shows you the restricted areas before you pay.
Do not ask players to enter a private, dangerous, or closed place.

Coupons and Redemption

A Coupon is issued to a player when they open a Box containing your prize, and it carries a copy of the offer and its terms, your Store's name and logo, the Branch and its location, and the expiry date. Editing or ending the Campaign after the Coupon is issued does not change it.
You set the Coupon's validity, and it is counted from the end of the Campaign, within the limits shown in the App.
You must accept every valid Coupon presented to you at any of the Campaign's Branches, until the last day of its validity, on the terms written on it, even if the Campaign has ended, you have ended it, or your Store has been temporarily suspended.
A Coupon belongs to whoever holds it: a player may gift it to a friend or swap it for another Coupon inside the App, and it is redeemed for whoever it was transferred to, even if they are not in the group you aimed the offer at.
Redemption: the Cashier scans or types the Coupon code, and the Platform verifies that it belongs to your Store, is valid, and has not been redeemed. A Coupon is redeemed only once, and the Branch, the time, and who redeemed it are recorded. Do not redeem a Coupon without scanning it in the App.
A Coupon cannot be exchanged for cash unless you state otherwise in its terms.
If a player complains that a valid Coupon was refused, we will contact you, and you must reply within two working days. If it is established that the Coupon was valid and was refused, you must accept it or give the player its equivalent. Repeatedly refusing valid Coupons is a violation that may lead to the suspension of your Store.

Prices and Payment

The Platform's prices (the Campaign setup fee, the tiered price per Box, extra days, the area, packages, Plus, and Sponsorship) are shown in the App, and you see the full amount for each Campaign before you confirm it.
If the price changes between when it is shown and when you confirm, the transaction is rejected without anything being deducted, and the new prices are shown to you.
The price of a Campaign is deducted from the Wallet when the Campaign is created, even if it is scheduled for a later date. Box Credit, if any, is used first.
Topping up the Wallet: using the payment methods shown in the App, through a payment service provider licensed by the Saudi Central Bank (SAMA) or through the Apple App Store or Google Play. The price may differ depending on the payment method, and you see it before you pay. Your card details do not reach us.
Value Added Tax (VAT): prices and amounts paid include VAT whenever it is legally due, and this is shown before you pay. For every amount you pay we issue an electronic receipt, which you can find in the Wallet → "Invoices", and it becomes a simplified tax invoice once we are registered for VAT.
Your Wallet balance and Box Credit cannot be withdrawn as cash or transferred to another business, and they do not expire as long as your account exists. They are refunded upon final closure as set out in Account Closure.
Price changes: we may change prices, and a change does not affect what you have already paid for. We will notify you inside the App before raising them.
Free credit: whatever we give you as a gift, compensation, or promotion can be spent only on the Platform and is not refunded in cash.
Balance errors: if an amount is added to your Wallet by mistake on our part, we may correct it and will tell you the reason. Nothing is ever deducted from your Wallet silently.

What Is and Is Not Refunded

Unopened Boxes when the Campaign ends, when you end it early, when the Platform stops it, or when you reduce its Boxes by editing it: come back to you as Box Credit to use in your upcoming Campaigns.
Not refunded: the setup fee, the fees for days and area, and the price of Boxes that were opened.
Editing a Campaign: adding days, Boxes, or area is paid for at the difference. The duration cannot be shortened and the area cannot be narrowed.
Sponsorship: its amount is deducted when you accept, the fee for unopened Boxes is returned to your Wallet at the end of the Event, and the full amount is returned if we cancel the Event before it starts.
Payments made through the Apple App Store or Google Play are refunded through the app store's own procedures and in accordance with the laws in force in the Kingdom.

Plus

Plus is an optional subscription that gives you additional figures and analytics: when your customers redeem, a comparison of your Campaigns and the cost per visitor, where redemptions come from, your customers' age groups and gender, a comparison with similar Stores, tips for your next Campaign, and a monthly report.
The price and duration are shown before you subscribe, and we may give you a free trial for a period that we state.
The subscription renews automatically (monthly or yearly, as you chose) at the price in effect at renewal, deducted from the Wallet, and we remind you of the amount three days before. If the balance is not enough, Plus ends on schedule with no charge.
You may turn off renewal whenever you wish, and Plus stays active until the end of the paid period, but no refund is given for a period that has already started. If we end a paid subscription before its period ends for a reason other than a violation, we refund the remainder to your Wallet.
Plus sells knowledge, not reach: it does not give you more visible Boxes or more players, and it does not reveal anyone's identity to you.

The Data and Figures You See

You do not see a player's name, number, code, or location. Upon redemption, the following is recorded: the Coupon, its time, the Branch, and the member of your Team who redeemed it.
Your Store's figures (openings, wins, redemptions, and spending) are shown in your dashboard and reports. Plus includes aggregated statistics with limits that protect privacy: customer groups are not shown before thirty redemptions in the period, and no group with fewer than five people is shown.
⚠️ Your Store's figures are included in the peer comparison: we combine the figures of Stores similar in category and city into an anonymous median that is shown to each of those Stores, without names, rankings, or anything that points to your Store, and it is shown only if the group contains at least five Stores other than the Store itself. By accepting these Terms, you agree to this.
You may not try to identify a player from the figures, collect players' data by any means through the Platform, or use the Coupon as a way to ask for their personal data.
Details about your own data and your Team's data are in the Merchant Privacy Policy.

Sponsorship

We may offer you the Sponsorship of an Event organized by the Platform, with prizes from your Store and a fee per Box, or you may propose a prize in response to a "Sponsor Call" that we announce.
A Sponsorship offer does not bind you until you accept it, and nothing is deducted for a proposal. Upon acceptance, the amount is deducted and the prizes, date, and place are locked.
Sponsorship Coupons are your Store's Coupons: you are bound to redeem them on the same terms.
Events with prizes have their official rules and a license number, which we publish on the Event's page.

Your Store in the Store Directory

Your Store appears in the Store Directory in the cities of your active Branches, with its name, logo, category, its Branches on the map, its opening hours, and its displayed phone number. You may hide it from the Directory, and its page remains available to anyone holding a Coupon from you.
Opening hours, the displayed phone number, and your online store link are written by you, and you are responsible for their accuracy. Any sales, terms, and delivery on your website are between you and your customer, and we are not a party to them.
The "About the Store" text is optional; you write it and it appears to players on your store page as soon as you save it, and you are responsible for it: it must be truthful about your Store, with no contact numbers, links, emails or handles (they have their own fields), no advertising for others, and nothing offensive. We may remove it and stop you from writing one without prior notice if it breaches these Terms, and players may report it.

Content You Send and Intellectual Property

You grant us a non-exclusive, royalty-free license to use your Store's name and logo, your prize images, your Campaign covers, and your offer texts within the Platform and its Directory, and in presenting participating Stores, for as long as your account exists. You may ask for your Store to be excluded from promotional materials outside the App.
You warrant that you have the right to use what you send, and that it does not infringe anyone else's trademark or rights.
The App, its design, code, and logos are owned by us or licensed to us. They may not be copied, exploited, or reverse-engineered, and our servers may not be attacked.

Prohibited Use

The following is prohibited on the Platform and may lead to the suspension of the Campaign, the Store, or the member's account, and, where necessary, reporting to the competent authorities:

Impersonating another business, registering with documents that are not yours, or providing false information.
Creating fake player accounts, using a fake location, or any manipulation to open your Boxes, redeem your Coupons, or inflate your figures.
Redeeming Coupons without their holder being present, or redeeming them outside the Campaign's Branches without handing over the prize.
Exploiting bugs, using bots, or attempting to access other people's data.
Anything that offends religion, public order, or public morals in the Kingdom, in any text or image.

Store Freezes and Campaign Suspensions

We may stop a specific Campaign that violates these Terms or the law, in which case it is treated as if it had been ended: its unopened Boxes come back as Box Credit, and the Coupons already issued from it remain valid.
We may freeze the Store for a reason that we state to you in writing. No new Campaigns can then be published, no Branches added, and no packages bought, while access and the account history remain. There are three types of freeze:
Temporary freeze (for a review or verification): players' Coupons remain valid and your Team redeems them, and when the freeze is lifted, the validity of every Coupon is extended by the length of the freeze.
Freeze for a violation: your Campaigns stop, and players' Coupons issued by you may be cancelled, in which case we will notify the players. What was paid for the stopped Campaigns is not refunded.
Freeze for closure at your request: as set out in Account Closure.
We may suspend a Team member's account if they commit a violation, in which case they will see a message stating the reason and the duration.
You may appeal any suspension by ticket or by email, and we will consider your appeal within two working days.

Account Closure

The Owner requests closure from Settings → "Request Account Closure", which creates a ticket that we confirm with them.
We freeze the Store and end its Campaigns, and remove its Boxes from the map.
You remain bound to redeem every Coupon issued until the last day of its validity. The App shows the number of valid Coupons and the date of the last one.
After the last Coupon expires, we close the account permanently, and refund your Wallet balance and unused Box Credit at its purchase value to a bank account in the Kingdom in the business's name within fifteen working days, after deducting any established amounts you owe us. Free credit and compensation are not refunded.

If we close the account for a violation, we may decline to refund what was paid for the stopped Campaigns, and we refund the rest of the Wallet balance and unused Box Credit after deducting any compensation you owe to players or third parties.
After closure, we keep the business's data for the periods stated in the Privacy Policy, and then delete or anonymize it.
We may terminate this agreement if your CR expires and you do not renew it within ninety days, if a serious violation is established, or if we discontinue the service permanently, with notice and following the same steps to protect the holders of your Coupons.

Your Liability and Indemnification

You are responsible for your offers, goods, and services and their licenses, for your Team's conduct, and for the accuracy of what you send.
You indemnify us against any claim, fine, or harm we suffer because of your offer, your refusal of a valid Coupon, the absence of a required license, or your violation of these Terms or the law.

Limits of Our Liability

We do our best to keep the App running accurately and without interruption, but it depends on the internet, the location system, and users' devices, so we do not guarantee that it will be free of faults.
If the service fails due to our fault and this affects a running Campaign, we will compensate you in your Wallet with an amount equivalent to the disruption.
We are not liable for lost profits or indirect damages, and our liability shall not exceed, in any claim, what the business paid the Platform in the three months preceding that claim.
This clause does not limit your rights under the laws in force in the Kingdom, nor our liability for fraud or gross negligence.

Notifications and Communication

We communicate with you through App notifications and the bell, and by email if you have added one. Some service notifications (Store status, a Campaign being stopped, prices, documents, and support) cannot be turned off because they are part of the service.
General and promotional notifications are optional, and you can change them from Settings → Notifications.

Service Availability and Updates

We may suspend the Platform temporarily for maintenance, and we will display a message about it.
We may require you to update the App to a newer version for it to continue working.
If we decide to discontinue the service permanently, we will announce it at least sixty days in advance, stop selling Campaigns, let issued Coupons be redeemed until they expire, and refund balances as set out in Account Closure.

Changes to These Terms

We may amend these Terms to improve the service or to comply with the law. We will notify you of any material change inside the App at least fifteen days before it takes effect, and explain what has changed in the What Has Changed section.
When a material change takes effect, we will ask every user to accept the new version before continuing. You may decline and request the closure of your account.
Price changes are not amendments to these Terms, and are governed by the Prices and Payment section.

Complaints and Support

Open a ticket from Menu → Help Center, or write to us at support@city-offers.com.
We usually reply to Merchant tickets within two working days, and you can follow them up from "My Tickets".
If your complaint is not resolved, you may submit it to the Ministry of Commerce through the unified number 1900 or the Balagh Tijari (Commercial Report) app.
Matters concerning personal data may be raised with the Saudi Data and Artificial Intelligence Authority (SDAIA), as described in the Privacy Policy.

Governing Law and Dispute Resolution

These Terms are governed by, and interpreted in accordance with, the laws in force in the Kingdom of Saudi Arabia.
We will first seek to resolve any dispute amicably within thirty days of your contacting us.
If an amicable resolution is not possible, the competent courts of the Kingdom of Saudi Arabia shall have jurisdiction to hear it.

General Provisions

These Terms, the Privacy Policy, and what you confirm on the Campaign and Sponsorship screens form the entire agreement between us regarding your use of the Platform.
The Arabic text is the authoritative text, and any translation is for convenience only.
Your confirmations in the App are kept in the text that was shown to you. In case of a difference between two languages, the Arabic text prevails.
If any clause of these Terms is held invalid, the remaining clauses remain in force.
Our delay in enforcing a right does not mean that we waive it.
We may transfer this agreement to an entity that succeeds us in operating the Platform, provided that your rights remain protected and that we notify you. You may not transfer it without our written consent.

What Has Changed

Version 1 — [Effective date]: First version.